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Staying secure

When it comes to guarding your financial safety online, in person or on the phone, knowledge is your best defence. Here, you can learn about the common threats to your financial security, discover what we’re doing to keep you safe and find out where to get help if you need it.

Beware of scammers impersonating Fidelity

Fraudsters are making unsolicited contact with individuals and falsely claiming they represent Fidelity. Scammers state they are able to recover losses from previous investment frauds including crypto currency scams. To achieve this an upfront payment is required from the intended victim.

Any such contact is fraudulent. Fidelity do not offer any such loss recovery services and none of the described activity is in any way associated to Fidelity or our services.

This type of investment scam is known as a 'clone firm investment scam' and is on the rise - with firms across the financial services industry continuing to be cloned.

Financial threats to look out for

Fraudsters are highly committed to their cause. By knowing what they’re up to, you can take steps to protect yourself.

Suspicious emails and phone calls

Learn how to spot a fraudulent email or phone call, so you’re not reeled in.

Investment scams

Be wise. Don’t fall prey to too-good-to-be-true, high-pressure, deadline-driven offers.

Pension fraud

All that glitters isn’t gold. Discover how to dig deeper and protect your pension with our tips.

Financial abuse

Find out more about criminal influence, to ensure you’re in control of your financial purse strings.

Identity theft

Look beyond the disguise. Impersonation can be the first step to someone stealing your assets.

Reporting fraud

Don’t suffer in silence

We’re here to support you. If you’ve any fraud-related questions about your FEPP account, don’t hesitate to contact us.

Contact us

Victim of fraud?

Within the EU member states, you can report Cybercrime to Europol or contact your local Law Enforcement Agency.

Report now

Ten things the FEPP will never do


PINs and passwords

Call or email asking for your full PIN or online password.


Personal and financial information

Ask you to email or text personal or financial information unnecessarily.


Login details

Email you a link to a page which asks for your login details.


Unrealistic investment opportunities

Call to advise you of too-good-to-be-true investment opportunities.


Home visits

Send someone to your home to collect information or cash, or to offer investment opportunities.


Test transactions

Ask you to carry out a test transaction online.


Beware of unofficial apps

Offer investment services through any app other than our own official Fidelity app.


Contact you for authorisation

Ask you to authorise the transfer of funds to a third party or to hand over cash.


Use persuasive and/or emotional communications

Pressure you to make a financial decision quickly or reveal confidential information.


Unsolicited emails

Send you emails you’ve not asked for - we know your marketing preferences.